Cleaning Operations Manager

Cleaning Supervisor / Manager
200002BX Requisition #

| Salary £29,577-£33,782 Per annum | Permanent, Full Time, 37 hours per week |

Grade 8 Facilities Management Operations Manager

LCC Facilities Management Service has a new opportunity for an experienced Operations Manager to join our Building Cleaning team to work with an existing Operations Manager with both posts sharing responsibility for operational management of the cleaning service and provide support to the senior Facilities Manager Building Cleaning. 


The team are responsible for delivering a high quality cleaning service to over 400 locations in Lancashire through a range of internal and external cleaning contracts.


The post holder will report to the Facilities Manager Building Cleaning and have line management responsibility for Cleaning Area Coordinators and Business Support Officers, with a key responsibility for ensuring the optimum operational performance of a large cleaning workforce.  Key elements of the role include:

·         To manage the staff resources allocated to the team and be able to use judgment to deal with daily unforeseen problems with limited guidance, within established policies and procedures.

·         Manage the performance of staff and fulfilment of resource planning, for example recruitment, work task management, quality management, absence management and personnel related issues.

·         Contribute to the continuous improvement and regular review of procedures and processes to support the effectiveness of the operational management of the service, including monitoring of customer satisfaction levels, analysis and improvement in procurement processes and a commitment to delivery of a high quality standard of cleaning.

·         Provide management guidance and support for the operational delivery teams on all aspects of cleaning service delivery and guidance on complex issues in relation to safe systems of work and managing risks, and to ensure staff training is maintained.

·         Provide up to date service delivery performance information evidencing performance against KPIs and SLAs in place with both internal and external clients.

·         Maintain ISO 9001 accreditation ensuring the team fully adheres to all procedures, is well prepared for internal and external audit, and maintains legislative Health and Safety requirements. This also includes ensuring the team is fully compliant with all requirements of Care Quality Commission inspection in LCC care home establishments.

·         Have regular contact with 3rd party suppliers and review of suppliers with regular quality checks.


Applicants are required to demonstrate how they meet the criteria and provide evidence of work experience relevant to the 'key elements of the role' as above, and as set out in the role profile and person specification attached.

Whilst experience of working in the cleaning industry is desirable, applicants with relevant operational management experience in a similar demanding, high turnover environment is essential.  


The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.


You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability.


Job Description and Person Specification

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