Credit Control Assistant

Exchequer Services
200001AV Requisition #

| Salary £21,166 - £24,799 per annum | Permanent, Full Time, 37 hours per week |


We are looking to recruit 2 hardworking, committed and enthusiastic people who can demonstrate they have the relevant skills required to undertake this role. The role will involve a lot of investigative work and will require you to prioritise complex workloads; switching between tasks at short notice as the work dictates. You will be expected to be able to work well independently but also as part of a team. 


We require the applicants to have a minimum of 12 months experience of debt collection or credit control. 


We are a busy finance team responsible for invoicing clients for their assessed contributions for adult social care.  The team has a primary customer service focus, and deals with large numbers of queries by phone from clients and their representatives (as well as by post and email). You will be responsible for pursuing any debt that arises from non-payment of invoices produced by the council.


If you would like an informal discussion regarding the role, please contact either: 


Jessica Turner on 01772 530366 or


Nicola Abbott on  01772 536532


Accountabilities / Responsibilities of the role:

  • Manage multiple accounts for delinquency and debt collection efforts
  • Locate and contact debtors about outstanding obligations
  • Send out overdue notices for delinquent accounts or for missed settlement payments
  • Investigate complaints regarding incorrect debt collection attempts
  • Compile reports on delinquent accounts
  • Create trust relationships with debtors when possible to avoid future issues
Additional supporting information – specific to this post:
  • Intermediate skills using MS Office and database software
  • Demonstrated skill in negotiating and resolving conflicts
  • Ability to speak persuasively and listen critically
  • Ability to multi-task and meet tight deadlines
  • Prioritise multiple tasks to ensure the successful completion of each debt collection attempt

Post holders are expected to be flexible and to operate in different areas of work/carry out different duties as required.

Equal opportunities

We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements. We expect all employees to understand and promote this policy in their work.

Health and safety

All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must co-operate with us to apply our general statement of health and safety policy. 

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