Impact and Assessment Officer

Administration Assistant / Business Support Officer
1900001R Requisition #
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| Starting Salary £23,866 per annum | Fixed Term, Full Time, 37 hours per week |

The Children and Family Wellbeing service brings together a range of services for children, young people and families offering help and support at the earliest opportunity. This prevents problems from getting worse and in turn, prevents children, young people and families requiring more intensive/specialist help. The service offers a wide range of support across the 0-19yrs+ age range with a whole family approach. By responding to people's needs earlier we believe it is more likely that demand on emergency and specialist services, which are expensive, will reduce. Early Help can involve a number of agencies to help a family get the support they need and operates by providing a 'lead professional' who can coordinate the support needed and be the key contact for a family. By working with families, early help aims to build their resilience, increasing their ability to manage challenging circumstances before they become a problem. Early help offers children, young people and families more than just a solution to a specific problem; it offers them help to develop the skills needed to deal with a similar problem if it arises in future.

We are looking to appoint an Impact and Assessment Officer to form part of the CFW Central Team to support with the analysis and delivery of service performance data. The role holder will work closely with Locality Specialist Support Officers in extracting, analysing, interpreting and evaluating data from the Early Help Module system to drive forward performance accuracy. The role holder will also support the Quality and Reviewing Officer (Performance Lead) with performance information requests from other services and organisations. 

The accountabilities/responsibilities appropriate for this role are as follows:

  • To lead on extracting, analysing, interpreting and evaluating complex service performance data.
  • To lead on developing bespoke system reports for the Children and Family Wellbeing service.
  • To lead and champion system best practice at a central and locality level through briefings and forums.
  • Provide support to the service management in understanding performance information to improve service outcomes.
  • To support identifying areas for continuous improvement, procedural gaps and system training needs.
  • To support the Locality Special Support Officers with the design, implementation and review of quality improvement processes and procedures.
  • Attending and contributing to central and locality performance meetings.
  • To support in responding to statutory and service management information requests.


Some travelling will be involved as part of the role in line with the needs of the service. This job role is designated as an occasional car user.

Please note this is a fixed term contract until the 31st March 2020.

For an informal discussion or more information about this post please contact Chris Hayes- Quality and Reviewing Officer 01772 536053\07887830903

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

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