Technical Support Officer

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Technical Support (Highways)
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1900027P Requisition #

| Salary £19171 - £21166 per annum | Permanent, Full Time, 37 hours per week |

 

Lancashire Highways Service is responsible for the direct delivery of all highway related schemes across the County made up of 4300 miles of road, 151,000 street lights and 2955 bridges.

 

We have an excellent opportunity for a Technical Support Officer within the Parking Enforcement Team. 

 

The Technical Support Officer role is key to ensuring Lancashire County Council meets its obligations under the Traffic Management Act 2004 and ensuring the processing of Penalty Charge Notices (PCNs) issued on Lancashire's highway network. 

 
The role includes:
  • Processing PCNs after issue through to the closing of the ticket by cancellation or payment, including appeals at the independent Traffic Penalty Tribunal service.

  • Undertaking various administrative functions within the parking service.

The post is a full time position (37 hours per week) and the normal working hours are between 8am till 5pm.  The team's office base is at Bamber Bridge.

 

You will have excellent customer service skills and an ability to handle customers who are generally unhappy with receiving a parking or bus lane ticket.  The PCN process is managed on dedicated software and a confidence in using computers is recommended.  Alongside the PCN processing the team also administer residents parking permits, pay and display machines and general parking related enquiries.  Good communication skills and an ability to work both unsupervised and as part of a team are essential to the role.

 

Job Description and Person Specification


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